We are new pool owners and had no idea how to maintain or function, I came across Kraken after interviewing multiple pool companies and was lucky to catch Brett, he talked with me about there services, what to expect and I knew this was the company! Few weeks back our pool cleaner was off, I texted him in a panic within the hour he was over and it was just a simple switch. That's the kind of service you get. To top it off, we get weekly messages about our balance in pool , what they did and even a picture to show they closed our gate! If you're looking for great service, fast communication and your pool to look like a resort pool, I suggest Kraken in a heartbeat š